Pets in the Workplace: Policies and Guidelines, Part 3

This is the final part of the three part series addressing pets in the workplace. The first post discussed the benefits of allowing pets in the workplace. This second post provided insight into the legal liabilities of having pets in the office and other litigation that has occurred in this area. This final post provides information on how to assess if pets in the workplace are right for your company and what should be incorporated into a workplace pet policy.

dogbriefcase.jpgShould Your Company Allow Pets?

Whether or not to allow dogs or other pets in the office is a business decision.  Businesses, such as food or hospital settings, should not allow pets for sanitary reasons, but for the majority of businesses the answer to this question isn’t as clear. Typically, a decision to allow pets should be decided from the inception of the company, which makes it part of the work culture.  If the pet policy is changed, it works best in small to medium-sized businesses with fewer employees and personalities involved. 

Steps to Take When Allowing Pets in the Workplace

The failure to create a comprehensive policy for pets and to enforce the policy could lead to serious issues among your employees and/or clients that could expose your business to legal ramifications.  If a pet bites a coworker, you may be liable.  If an employee has allergies, the business will need to take that into account before creating a pet friendly workplace.  Therefore, it is essential to create a realistic pet policy that fits your specific workplace.

First, a business survey its employees to assess overall opinions on having pets in the office. The questions should inquire into potential allergies as well. While a company may be able to rearrange employees to keep distance from other coworkers’ pets, this may not be feasible.

When permitting pets, an employer should:

  • Require the owner be in complete control of the animal at all times, 
  • Require employees to bring documentation showing the pet is up to date on its vaccinations,
  • Require owners have comprehensive liability insurance covering all injuries,
  • Expect employees to sign an indemnification agreement to pay the cost of defending any lawsuit relating to a dog-bite, and
  • Require owners to have a way to transport the animal in the event it creates a problem at the office.

Any pet brought to the office must be well behaved and not aggressive. An employer cannot allow pets that are not housebroken or bark excessively. A business should consider a no-tolerance or a three-strike policy that prohibits dogs that break the policy.

Additionally, if the premises are being leased, a company must check with its property owner prior to allowing dogs in the workplace. Ensure you check the lease to determine whether this is covered, but when in doubt ask for written permission.

Opening your office doors to pets is a minimal way to keep employees happy and ideally more productive.  If you decide to do so, create a comprehensive pet-policy that fits your company and fosters a safe and happy environment for all employees. A company should also consider contacting an attorney before allowing any pets in the workplace to address potential liability and create an appropriate policy. 

Pets in the Workplace: Legal Liabilities Part 2

This is part two of the three part series addressing pets in the workplace. The first post discussed the benefits of allowing pets in the workplace. This second post will provide insight into the legal liabilities and other litigation that has occurred in this area. Our final post next week will include information on how to assess if pets in the workplace are right for your company and what should be incorporated into a workplace pet policy.

Legal Liability Relating to Dogs in the Workplace

Not surprisingly, there have been legal issues when employers open their doors to pets.  These cases range from American Disability Act (“ADA”) accommodation classes to liability for dog bites.

Who is Liable for Injuries Caused By Pets? 

An important issue for businesses when deciding whether to permit pets is the issue of liability for dog bites.  While a dog owner would, in most cases, be liable if the dog were to bite someone, there is also a possibility the employer would be jointly liable in a personal injury lawsuit.  Two cases in Connecticut addressed an employer’s potential for liability under the strict liability statute for an “owner” or “keeper” of a dog and found that allowing an employee to bring a dog to work does not make the employer a keeper of the dog.  (LaVoy v. Rosenthal, et al., 1999 Conn. Super. LEXIS 3250; Falby v. Zarembski, 221 Conn. 14, 19, 602 A.2d 1 (1992)). However, the courts concluded that a plaintiff could bring a claim for negligence against the employer for a dog bite occurring at the workplace.

One solution to the issue is to require employees to provide insurance covering any damage or injury by the dog.  Many policies may have a business-pursuit policy exception that may result in the insurance company refusing coverage, in which case a plaintiff is going to seek to recover against the employer.  In a case in California, two insurance companies were involved in a lawsuit addressing one company’s request for contribution based on the legal right to defend a lawsuit. In this case, Philadelphia Indemnity Insurance Company sought contribution against Fire Insurance Exchange for costs incurred in a personal injury lawsuit involving a dog bite in the workplace.  Under the Fire Insurance Exchange policy there was an exception for injuries arising from the individual’s work or occurring during the course of her work. In this case, a marriage and family therapist brought her dog to work on occasion when she was unable to leave it at home, and the dog bit a patient during a session. The court found that the incident arose from the pursuit of business, and it was excluded under the policy exclusion. Therefore, it is important to require that an employee have insurance coverage and to review the policy for any exceptions pertaining to the workplace.  When in doubt, do not permit the employee to bring a pet to work or look into the costs of obtaining a business policy that would cover such instances.

Americans with Disabilities Act Cases Involving Pets in the Office

There have also been ADA cases involving pets in the workplace. While the courts have not yet found an employer liable for issues associated with allowing or prohibiting pets, this is an area to be aware of when considering a pet policy.  In one case the case of Calhoun v. Foodarama, a New Jersey mailroom employee of Foodarama Supermarkets told her supervisor, who frequently brought cats to the office, she suffered from a fear of cats or ailurophobia.  In response to her complaints, the supervisor instructed her to stay in the mailroom to avoid encounters with the cats.  The employee missed a week of work, claiming it was due to the fear of the supervisor’s cats, and was terminated shortly thereafter.  The employee filed an EEOC complaint stating the company discriminated against her on the basis of her disability and refused to accommodate her.  The employee failed to file her complaint in time; therefore, the judge did not have to decide whether ailurophobia was a legitimate disability recognized under the ADA but did indicate such contention would be “tenuous at best.”

There have been other ADA lawsuits involving an employee’s right to bring a dog to work relating to an accommodation for stress and/or anxiety. The decisions in the cases demonstrate that the courts are reluctant to open up this possible floodgate.  In Edwards v. United States EPA, the District Court for the District of Columbia held that there was no objective evidence that allowing an employee to bring his untrained puppy to work would have decreased his anxiety and allowed him to perform better. The court cited a case dealing with a no-pet policy in a housing complex with the position that while “dogs possess the ability to give unconditional love, which simply makes people feel better” this idea “permits no identifiable stopping point: every person with a handicap or illness that caused or brought about feelings of depression, anxiety or low self-esteem would be entitled to the dog of their choice, without regard to individual training or ability. And if certain people liked cats, fish, reptiles or birds better than dogs, there would be no logical reason to deny an accommodation for these animals.”  Therefore, it is unlikely that other than service dogs, an employee can justify bringing a pet to work under the ADA.

While these cases illustrate the courts are reluctant to find liability under strict liability statutes or under ADA accommodation laws, an employer should still take into account the cost and expense in having to defend such suits when deciding whether to permit pets in the office.

Please check back next week for the final part of this series, which provides information on assessing if you have a workplace that would be suitable for pets and what policies you should put in place if pets are allowed in the office. 

Pets in the Workplace: Should Your Company Open Its Doors to Employees' Furry Friends? Part 1

Dog in Workplace (00313984).jpgPet Sitter International’s Take Your Dog to Work Day (“TYDTWDay”) is Friday, June 21, 2013.  With this event on the horizon, it raises questions regarding the legal and practical aspects of allowing pets in the workplace.  What policies should be in place prior to opening the doors to your employees’ four-legged friends, whether it’s a permanent policy or a one-day event?

There are many important components to assess when deciding if pets should be allowed at the office. This first post of a three-part series will discuss the benefits of allowing pets in the workplace. The second post will provide insight into the legal liabilities and other litigation that has occurred in this area. The final post will include information on how to assess if pets in the workplace are right for your company and what should be incorporated into a workplace pet policy.

Benefits of Allowing Pets in the Workplace

With 39 percent of households having dogs, canines in the workplace is a growing trend among employers.  Many businesses, including Google and Replacements, Ltd., allow employees to bring their dogs to work. Congress has been dog friendly since the 19th Century, although it has not allowed dogs to be on the floor of the House and Senate since 1811 due to a complaint that Virginia Congressman John Randolph’s dogs were too intimidating.  Offering a dog friendly environment offers a chance for a business to stand out amongst its competition. In particular, TYDTWDay creates an opportunity to partner with a local shelter or rescue group, allowing a business to form positive ties with its community.

Allowing pets in the workplace provides employers a low-cost opportunity to boost morale when many companies are cutting back.  For those owning dogs, this benefit may attract employees and increase retention by providing increased job satisfaction. Pets in the workplace can create a positive environment.  Studies show that having dogs in the workplace lowers stress and fosters increased communication amongst employees promoting a more unified workforce.  Finally, allowing pets in the workforce can potentially encourage people to work longer hours, which will increase a company’s bottom line.

Please check back in a few days for Part 2 of this series, which details the legal liabilities and recent lawsuits associated with having pets where you work.

Thinking About Hiring an Unpaid Summer Intern?

With summer approaching, you may be considering hiring an unpaid intern for the summer months. The process for doing so seems pretty cut and dry.  However, litigation in the area of internships has recently increased due to several lawsuits where interns sued their College Students - Internship (00313977).jpgformer employers alleging violations of state and federal wage and hour laws by failing to pay interns for work that should have been performed by paid employees.

In order to determine whether your intern is entitled to minimum wage or overtime, the U.S. Department of Labor (DOL) has a six-factor test to determine if the intern should in fact be treated and classified as an employee who must be paid.

The factors the DOL considers when classifying an intern vs. an employee are the following:

  1. The internship, even though it includes actual operation of the facilities of the employer, is similar to training which would be given in an educational environment;
  2. The internship experience is for the benefit of the intern;
  3. The intern does not displace regular employees, but works under close supervision of existing staff;
  4. The employer that provides the training derives no immediate advantage from the activities of the intern and, on occasion, its operations may actually be impeded;
  5. The intern is not necessarily entitled to a job at the conclusion of the internship; and
  6. The employer and the intern understand that the intern is not entitled to wages for the time spent in the internship.

If all of these factors are present, then the position is in fact an unpaid internship.  However, many states have additional factors they consider to determine whether a worker is an intern or an employee under state wage and hour laws.  So be sure to also review your state’s factors.

It is strongly recommended that employers review their internship program to see if it meets these factors and review the state specific factors to ensure that your unpaid internship qualifies as an unpaid position.

What Employers Need to Know To Comply with the Genetic Information Nondiscrimination Act (GINA)

Lab ResultsDoes your wellness program ask employees to take a health risk assessment? Do your employees undergo a fitness for duty examination? Or do you have employees who have requested to take leave under the Family and Medical Leave Act (FMLA)?

If so and you have 15 or more employees, you need to ensure that you are in compliance with the Genetic Information Nondiscrimination Act (GINA).

GINA prohibits employers and other covered entities, such as health insurance companies, from requesting or requiring genetic information with respect to an employee or family member of the employee. It also prohibits employers from discriminating, harassing or retaliating against employees or job applicants on the basis of genetic information.

So what constitutes genetic information? GINA defines “genetic information” broadly to include requesting information about an individual’s or a family member’s genetic tests, any request for or receipt of genetic services, or requesting information about the manifestation of a genetic disease or disorder.

There are some limited exceptions, which include inadvertent disclosures and disclosures made by the employee in a request for FMLA leave. In these cases GINA makes it unlawful for the employer to discriminate against the employee because of the employee’s genetic information.

If genetic information is disclosed to the employer as part of an employee’s confidential medical records, this information must be kept confidential and maintained in a separate file from the rest of the employee’s file with the employer. The record-keeping requirements under GINA mirror the requirements for maintaining medical files in compliance with the Americans with Disabilities Act.

Employers cannot disclose this confidential genetic information unless one of the limited exceptions as provided for in GINA are present, such as in response to the employee’s own written request, in response to a court order or in conjunction with the certification requirements of FMLA.

Effective April 3, 2012, employers will need to retain records relevant to GINA and genetic information for a period of one year after the date the record is prepared and kept in the usual course of business for that time.

If your company uses a health risk assessment to provide employees with feedback on their health risks, the assessment should specifically state that genetic information should not be provided. It also should not request family medical history unless the request is completed after and totally unrelated to enrollment and there is no reward for completing the assessment.

Additionally, employers should revise their employment policies to include genetic information to the list of protected classes. If you are still doing so, stop asking for genetic information, including family medical histories, on employment applications or in connection with medical leave.

Government Contractor Alert: Criminal Convictions and Employment Decisions Don't Mix

On January 29, the Department of Labor, Office of Federal Contract Compliance Programs (“OFCCP”) issued Directive 306, which encourages federal contractors and subcontractors not to ask about criminal convictions on job applications. According to OFCCP, such questions can result in individuals being treated differently because of their race, national origin, sex, or other protected characteristics.

Background Check Photo (00297714).jpg

OFCCP issued the directive to address its concern that hiring policies and practices that exclude employees and potential employees with criminal records violate Title VII of the Civil Rights Act of 1964 (“Title VII”). In support of its statement, OFCCP cites a study which found that one in three adults has a criminal history record. Of those adults, a high percentage were Hispanic and African-American. Based on the study, OFCCP reasons that employers who have a blanket policy of not hiring individuals with criminal convictions will exclude a greater number of Hispanic and African-American individuals resulting in “disparate impact” on these individuals, which would likely be in violation of Title VII. Thus, because of the impact, OFCCP recommends that employers “refrain from asking about convictions on job applications."

Directive 306 is Not a Blanket Ban on Hiring Decisions Based on Criminal Convictions

The Directive expresses OFCCP’s position – don’t ask about criminal convictions unless necessary – but it does not prohibit the use of convictions in all hiring decisions by government contractors or subcontractors. Employment decisions that consider criminal convictions will likely not be in violation of Title VII as long as the employer can show that the policy is:

  1. Job related, and
  2. Consistent with business necessity.

What Federal Contractors and Subcontractors Need to Know

OFCCP has taken the position that using criminal convictions as a factor in hiring decisions can violate Title VII. To steer completely clear of possible Title VII issues, the most conservative approach would be to consider the subject of criminal convictions as off-limits when it comes to most employment decisions. To avoid potential problems, government contractors should make sure they:

  • Don’t ask about criminal convictions on employment applications; and
  • Don’t have a policy that anyone with a conviction is ineligible for hire.

The exception to the rule:

  • To have a policy that a person will not be hired based on criminal conviction, the employer must satisfy the “job related and business necessity test” and show that the policy is (1) related to the job,  and (2) consistent with business necessity.

The “job related and business necessity” test is met if the employer (1) validates the criminal conduct exclusion for the position in question in accordance with the Uniform Guidelines on Employee Selection Procedures or (2) can show how these elements relate to the job:

  • The nature and gravity of the offence – consider the legal elements of the crime and harm caused;
  • The amount of time that has passed since the offence and/or completion of the sentence; and
  • The nature of the job held or sought – how do the job duties and performance relate to the offence.

New Rulings on Social Media Policies May Impact Your Company's Policy

socialmedia.jpgSeveral of my prior posts have discussed revising a company’s social media policy to create limits as to what employees may post online about the company and/or other employees.  In this newly emerging area of law, early cases supported employer policies that prevented employees from posting derogatory or defamatory statements about an employer on social media, such as Facebook, Twitter and personal blogs.

As more cases are heard on the issue of what protections are afforded to social media speech, there appears to be a shift in rulings on cases involving companies’ social media policies.

The National Labor Relations Board (NLRB) has issued several rulings recently that uphold an employee’s right to discuss “work conditions” freely, without any fear of retaliation or retribution by the employer.

The National Labor Relations Act (NLRA) was enacted in 1935 as a federal law to protect employees in the private sector’s right to unionize, engage in collective bargaining and organize to discuss workplace issues.  However, the NLRA is now being applied to social media activities of both union and nonunion employees. Many argue these activities were never contemplated by the drafters of the NLRA, and therefore, should not be applied to these types of online activities.

Based on the NLRB’s recent decisions, it seems to be making a distinction between activities that allow employees to voice their concerns about their employer or other employees, which it has upheld as protected speech, and activities that surmount to venting, name-calling or other non-productive collaboration, which has not been upheld as being protected.

For example, the NLRB held that an employee was unlawfully terminated after she posted a question to other employees on Facebook asking how they felt about another employee who threatened to complain to management that co-workers weren’t working hard enough.  The NLRB found that the posting and related comments from other employees were “concerted activity” that is protected by the NLRA. 

The NLRB has reviewed the social media policies of many large companies and suggested that many of them rewrite their current policies, including Costco, Target and General Motors.  Their recommendations focus on avoiding general and broad policies so as to protect employees’ right to communicate with co-workers about working conditions.

Based on these recent rulings, employers should try to use specific language in revising their social media policies to prohibit specific speech (such as defamation) without prohibiting protected criticisms of the employer’s treatment of employees or policies.

Complying with the District of Columbia's Accrued Sick and Safe Leave Policy

For employers located in the greater Washington, DC metro area, keeping up with multiple states’ employment law requirements can be challenging. Virginia and Maryland closely track the federal laws that govern employers on issues such as the Family Medical Leave Act and the Americans with Disabilities Act, with only some minor variations.

However, the District of Columbia has implemented more stringent requirements for employers to comply with under several employment laws. In this month’s article, I will focus specifically on one law the District of Columbia has passed that Virginia and Maryland do not have and how employers can comply with it.

The District of Columbia’s “Accrued Sick and Safe Leave Act” (the “Act”) requires employers who have employees working in the District of Columbia (regardless of where the employer’s other offices or headquarters are located) to provide paid sick days for their employees who work in DC (regardless of what state the employee resides in).

Washington DC

The Act applies to all private and government employers. It does not apply to independent contractors, students, health care workers who choose to participate in a premium pay program or restaurant wait staff and bartenders who work for a combination of wages and tips.

Eligible employees must have worked for the employer for at least one year without a break in service and have worked at least 1,000 hours of service during the previous 12 month period. This definition of employee includes employees who are employed by the employer in more than one location and spend more than 50 percent of his or her working time for the employer in the District of Columbia.

The amount of paid leave required will depend on the number of employees that are employed by the employer in the District of Columbia.

If you employ:

  • 24 or fewer employees in the District of Columbia, you must provide 1 hour of paid leave for every 87 hours worked for each employee, not to exceed 3 days of paid leave per calendar year.
  • 25 to 99 employees in the District of Columbia, you must provide 1 hour of paid leave for every 43 hours worked for each employee, not to exceed 5 days of paid leave per calendar year.
  • 100 or more employees in the District of Columbia, you must provide 1 hour of paid leave for every 37 hours worked for each employee, not to exceed 7 days of paid leave per calendar year.

The employee may use the paid leave for physical or mental illness, injury or medical condition or to assist with the medical care of a family member. The Act also allows for the employee to use the paid leave if the employee or the employee’s family member is the victim of stalking, domestic violence or sexual abuse.

The Act defines “family member” to include children, grandchildren, foster children, spouses, siblings, siblings’ spouses, children’s spouses, parents, grandparents and domestic partners (defined as anyone with whom the employee maintains a committed relationship and with whom the employee has lived with for the past year).

The employee may “roll over” any unused sick and safe days into the following year. However, paid leave accrued under the Act that is unused at the termination or resignation of the employee will not be reimbursed by the employer.

The employee should provide 10 days prior written notice to the employer of the employee’s intent to use the paid leave if the employee is aware of the need to use the paid leave ahead of time. Otherwise, notice must be given to the employer on the business day following the date on which the employee becomes aware of the need to use the paid leave.

The employer can create a form that the employee can use to request the leave that requires the employee to provide the employee’s name, identification number (if any), the type of leave, and the reason for the leave and the dates the paid leave to be taken.

If the employee requests paid leave for 3 or more consecutive days, the employer can require that the request be supported by a reasonable certification that must be provided upon the employee’s return to work or within one business day thereafter.

A reasonable certification includes:

  • A signed document from a health care provider affirming the illness of the employee or the employee’s family member;
  • A police report indicating that the employee or the employee’s family member was the victim of stalking, domestic violence or sexual abuse;
  • A court order indicating that the employee or employee’s family member was the victim of stalking, domestic violence or sexual abuse; or
  • A signed written statement from a victim or witness advocate affirming that the employee or employee’s family member is involved in legal action or proceedings related to stalking, domestic violence or sexual abuse.

If you already have a paid leave policy for your employees (for example, paid time off or universal leave) that gives the employee paid leave options to utilize at the employee’s discretion and which allows the accrual and usage of leave that is at least equivalent to the paid leave required under the Act, you are not required to modify your existing policy.

The employer must post the Official Notice in a conspicuous location in the employer’s places of employment. The notice is available in English and Spanish on the District of Columbia government website.

Failure to post the notice may result in a $100 per day fine, not to exceed $500 per violation. Claims filed by an employee alleging a violation of the Act by the Employer are investigated by the District of Columbia Department of Employment Services. If an employer willfully violates the Act, it will be assessed a civil penalty of $500 for the first violation, $750 for the second violation and $1,000 for the third and any subsequent violations.

If you have employees working in the District of Columbia who meet the requirements for the paid leave under the Act, you should review your current leave policies to determine if you need to modify your existing policy in order to comply with the Act.

Should Courts Use Varying Standards for Sexual Harassment Based on Industry?

ConstructionThe United States Court of Appeals for the Fifth Circuit held that it is not “the business of the federal courts generally to clean up the language and conduct of construction sites” and held that an employer who exhibited lewd behavior that was sexual in nature was simply construction site vulgarity and trash talking in “an environment where these characteristics abound.” EEOC v. Boh Bros. Constr. Co., LLC, No. 11-30770 at 1-2 (5th Cir. Jul. 27, 2012) (vacating the judgment in EEOC v. Boh Bros. Constr. Co., LLC, 768 F. Supp. 2d 883 (E.D. La. 2011)).

Kerry Woods, an iron worker, alleged that Charles Wolfe, his former job superintendent, sexually harassed Woods in violation of Title VII under a theory of “gender stereotyping” and that his former employer, Boh Brothers Construction Company, LLC, knew of the harassment, failed to discipline Wolfe and retaliated against Woods for making a complaint.

This case is one of a growing area of lawsuits involving same-sex sexual harassment cases that are based on gender stereotyping. Wolfe did not claim his actions and comments were based on his belief that Woods was homosexual, but instead were made based on what Wolfe believed were effeminate traits exhibited by Woods.

The conduct Woods complained about included Wolfe showing Woods a picture of his buttocks, calling him “faggot,” standing behind Woods on the job site and simulating sexual acts with him, exposing himself to Woods numerous times and making oral sex comments to Woods.

Woods complained of the conduct to his employer who investigated the matter and reported that Wolfe’s behavior was inappropriate but was not considered to be sexual harassment.

To establish a claim for sexual harassment and a hostile work environment under Title VII, an employee must show (i) they are a member of a protected group; (ii) they were the victim of uninvited sexual harassment; (iii) the harassment was based on sex; (iv) the harassment affected a term, condition or privilege of the employee’s employment; and (v) must be sufficiently severe or pervasive to alter the conditions of the employee’s employment and create an abusive working environment.

The EEOC alleged on Woods’ behalf, that he was unlawfully harassed because he was not stereotypically masculine. The Fifth Circuit reversed the jury verdict that found in Woods’ favor and held that the evidence was insufficient to support the jury’s verdict that Woods was discriminated against because of sex, since little evidence was presented to show that Woods exuded non-stereotypically masculine behavior. The Court pointed out that “misogynistic and homophobic epithets were bandied about routinely among crew members, and the recipients, Woods not excepted, reciprocated with like vulgarity.”

It appears that this Court applied a more lenient standard to Boh Bros. and Wolfe because this was a construction site. Both the District Court and the Court of Appeals took a “hands off” approach and a “boys will be boys” mentality in this case because of the industry involved. However, it is hard to imagine that the judges would reach the same outcome if Woods was homosexual or if the complainant was female.

Any claim by an employee that he or she is being sexually harassed should always be taken seriously and fully investigated regardless of the gender of the complainant or alleged harasser and regardless of the sexual orientations of the parties involved.

Your Contract's Arbitration Claim May Not Be Optional

Signing ContractDoes your standard contract contain an arbitration clause stating that either party to the contract “may” choose arbitration instead of litigation? If so, it may not matter that you include the word “may” to try and make arbitration optional instead of mandatory.

A case from the United States District Court for the Southern District of New York from September 2012 held exactly that. This case arose from a dispute over breach of a Distribution Agreement between Bellview Airlines Limited and Travelport Global Distribution Systems, pursuant to which Bellview was to distribute a computerized travel reservation system in Nigeria owned by Travelport. Travelport Global Distrib. Sys. B.V. v. Bellview Airlines Ltd., 2012 U.S. Dist. LEXIS 128604 (S.D.N.Y. Sept. 10, 2012).

The arbitration provision in the agreement stated that all disputes “shall be governed by the laws of the State of New York” and that any “dispute or controversy . . . arising out of or related to this agreement . . . may be submitted to arbitration in the United States in accordance with the UNCITRAL Arbitration rules . . . [and the] Appointing Authority shall be the United States Council of Arbitration . . . .”

Travelport sent a letter to Bellview terminating the agreement based on Bellview’s material breaches of the agreement. Bellview filed suit and Travelport sought an order compelling arbitration and seeking an injunction as to the pending lawsuit.

The Court held that the language in the agreement stating the dispute “may be submitted to arbitration” triggers mandatory arbitration. The Court noted many other courts have held that absent some separate suggestion that an arbitration provision is intended to trigger permissive arbitration, provisions with the word “may” trigger mandatory arbitration.

Travelport is a good example of how important careful drafting of arbitration clauses can be. In certain circumstances, arbitration can be a good alternative to litigation. However, it also has additional costs associated with it and some procedural differences from the traditional court system that you and your company should be aware of and consider before including an arbitration provision in your contracts.